Food and Beverage Server Job Description

Multi-functional position requiring the ability to plan and manage work in a routine and defined context. Take orders from and serve food and beverages to guest. Should be able to work in various positions including waiting, banquet attendant, and bar attendant.

Responsibilities:

  • Take and relay food and beverage orders
  • Serve food and beverages to guests
  • Check on guest satisfaction
  • Handle complaints and concerns of customers
  • Provide food and beverage product knowledge
  • Use proper serving techniques
  • Practice responsible alcohol service
  • Cash out and reconcile cash with total sales

Knowledge, Skills, and Abilities

  • Excellent communication skills required
  • Professional appearance and attitude
  • Excellent customer service skills
  • Cash handling experience is an asset
  • Time management skills
  • Knowledge of health and safety regulations is required
  • Knowledge of the products, facility, sector and industry

Core competencies:

  • Work cooperatively with team members, assist others, contribute to team performance and demonstrate support for the Company's commitment to a harassment free workplace.
  • Open, professional and friendly verbal communication combined with an ability to receive and follow instructions. English language capabilities relevant to the position.
  • Awareness and demonstration of customer service standards applicable to the work area, including using initiative and problem solving.
  • Understand the need for continuous improvement in the business and adapt to change in workplace practices.
  • Ability to perform , general calculations and measurements and apply this knowledge to the workplace.